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Zircon3D

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  3. What happens to my projects if my subscription ends?

What happens to my projects if my subscription ends?

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  • Tami LiuT Offline
    Tami LiuT Offline
    Tami Liu
    wrote last edited by
    #1

    What happens to my projects if my subscription ends?

    Short answer:
    βœ… Your projects will NOT disappear.
    βœ… Your data stays safe.
    πŸ”½ Your account will be downgraded to the Free plan, with some limits.


    After your subscription ends, you’ll be on the Free plan, which includes:

    • 1 editable project
    • Up to 1000 mΒ² building area
    • Up to 25 monitored devices
    • Heatmap view: Temperature (Free plan feature)

    *This quota is based on the Free plan limits as of January 2026.


    What if I have more than the Free plan allows?

    You can still view everything, but editing is limited:

    Multiple projects

    • You can view all projects

    • You can edit only one project at a time

    • You decide which project to keep editable

    • If it’s not the one you want:

      • Go to Project β†’ More > β†’ Project Settings
      • Delete it
      • The next project becomes editable
        πŸ‘‰ This lets you choose which project fits the Free plan

    Area / devices / features over quota

    • Projects that exceed Free limits will show warnings (like in the screenshots)

    • You can:

      • View everything
      • Remove devices, reduce area, or simplify the project
    • Once it fits the Free plan limits, it works normally again


    Important takeaway

    • βœ”οΈ No lock-out
    • βœ”οΈ No data loss
    • βœ”οΈ No forced deletion
    • βœ”οΈ You’re always in control of what to keep

    If you later re-subscribe, all advanced features and higher limits are instantly available again.

    Example after downgrade

    In this screenshot, the project β€œtest” is the active project and can be viewed, edited, and deleted. All other projects are automatically switched to view-only mode. They remain fully visible, but editing is disabled until you delete projects or adjust your setup to meet the Free plan quota.

    9a9a7df4-6f11-45ba-b8ed-a168eee0994f-downgrade-1.png

    View-only projects can be opened and viewed, but not edited; they can still be deleted from Project Settings β†’ Advanced.
    812c6788-f318-488c-bc40-60a36d97c6d8-downgrade-2.png

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