Zircon3D community

@keiflab Glad to hear it’s working after the update, thanks for letting us know!

Hi Mitchell, We don’t have this capability at the moment, but what you’re suggesting is a great idea. Allowing users to add simple 3D primitives (like cubes or basic shapes) to block off areas and attach labels would be very useful in many scenarios. It also aligns well with Zircon3D’s visual philosophy, we intentionally favor simpler, abstract representations to keep data visualization clean and readable, rather than relying on detailed or decorative models. This is something we’ve now added to our roadmap, and we do plan to implement it in a future update. Thanks a lot for taking the time to share the idea, feedback like this really helps shape where the product goes.

If you would like to cancel your Zircon3D subscription and remove your saved payment method, please follow the steps below. Step 1 – Log in and Open the Console Go to https://zircon3d.com Click the Console button at the top right. Log in to your account if prompted. [image: 1771183102793-e8f3cbb8-8182-4703-b1bd-aa4622a3b5e6-image.png] Step 2 – Go to Billing In the left sidebar, click Billing. You will see your current subscription plan. Click the Update Plan button. [image: 1771183119158-b25fd2c3-09bf-41f0-9dcf-8142a4eef08a-image.png] Step 3 – Cancel Subscription or Remove Card (Stripe Page) After clicking Update Plan, you will be redirected to the secure Stripe Billing Portal. From there, you can: Cancel Subscription Click Cancel subscription Confirm the cancellation Your subscription will remain active until the end of your current billing period. Remove Payment Method Under Payment Methods, click the ⋯ (three dots) next to your card Select Delete If multiple cards are saved, you can remove them individually. [image: 1771183155472-ae5214b4-0c16-4945-b631-5cb899b0da23-image.png] Important Notes Subscription cancellations take effect at the end of your current billing cycle. Removing your card does not automatically cancel your subscription - please make sure to cancel first if that is your intention. All billing operations are securely handled by Stripe. If you encounter any issues, please contact us as support@lichr.com and we’ll be happy to assist.

What happens to my projects if my subscription ends? Short answer: Your projects will NOT disappear. Your data stays safe. Your account will be downgraded to the Free plan, with some limits. After your subscription ends, you’ll be on the Free plan, which includes: 1 editable project Up to 1000 m² building area Up to 25 monitored devices Heatmap view: Temperature (Free plan feature) *This quota is based on the Free plan limits as of January 2026. What if I have more than the Free plan allows? You can still view everything, but editing is limited: Multiple projects You can view all projects You can edit only one project at a time You decide which project to keep editable If it’s not the one you want: Go to Project → More > → Project Settings Delete it The next project becomes editable This lets you choose which project fits the Free plan Area / devices / features over quota Projects that exceed Free limits will show warnings (like in the screenshots) You can: View everything Remove devices, reduce area, or simplify the project Once it fits the Free plan limits, it works normally again Important takeaway ️ No lock-out ️ No data loss ️ No forced deletion ️ You’re always in control of what to keep If you later re-subscribe, all advanced features and higher limits are instantly available again. Example after downgrade In this screenshot, the project “test” is the active project and can be viewed, edited, and deleted. All other projects are automatically switched to view-only mode. They remain fully visible, but editing is disabled until you delete projects or adjust your setup to meet the Free plan quota. [image: 1769699739170-9a9a7df4-6f11-45ba-b8ed-a168eee0994f-downgrade-1.png] View-only projects can be opened and viewed, but not edited; they can still be deleted from Project Settings → Advanced. [image: 1769699747222-812c6788-f318-488c-bc40-60a36d97c6d8-downgrade-2.png]