<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Questions & Feedback]]></title><description><![CDATA[Got a question, feature idea, or suggestion? Post it here!
(Tag your post with “feature-request”, “question”, or “bug”.)]]></description><link>https://forum.zircon3d.com/category/4</link><generator>RSS for Node</generator><lastBuildDate>Mon, 12 Oct 2026 02:47:21 GMT</lastBuildDate><atom:link href="https://forum.zircon3d.com/category/4.rss" rel="self" type="application/rss+xml"/><pubDate>Wed, 08 Apr 2026 06:37:29 GMT</pubDate><ttl>60</ttl><item><title><![CDATA[Default "Floating Cards" mode]]></title><description><![CDATA[@Vagelis-Melidonis
Hi,
Yes, your solution is correct
The Floating Cards mode is controlled by the View Profile, which is the right place to store your preferred settings for daily use. In the Designer, it will always fall back to the system default settings.
We know this can be a bit confusing, and we may improve this in the future (for example, allowing it to be set via the URL).
Let us know if you have any questions
]]></description><link>https://forum.zircon3d.com/topic/45/default-floating-cards-mode</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/45/default-floating-cards-mode</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Wed, 08 Apr 2026 06:37:29 GMT</pubDate></item><item><title><![CDATA[FirebaseError cannot load the addon]]></title><description><![CDATA[@haoxian2023 Glad it is working now! Good job!
]]></description><link>https://forum.zircon3d.com/topic/44/firebaseerror-cannot-load-the-addon</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/44/firebaseerror-cannot-load-the-addon</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Wed, 25 Mar 2026 09:30:38 GMT</pubDate></item><item><title><![CDATA[Door closed/open display]]></title><description><![CDATA[Hi, unfortunately we don't have this feature currently.
But that's an interesting idea and we do have this feature in our backlog, we will add it in near future, please stay tuned.
]]></description><link>https://forum.zircon3d.com/topic/43/door-closed-open-display</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/43/door-closed-open-display</guid><dc:creator><![CDATA[chris]]></dc:creator><pubDate>Sat, 21 Mar 2026 19:46:30 GMT</pubDate></item><item><title><![CDATA[slider button for shades]]></title><description><![CDATA[@Nima-Hamed Thanks for the reply!
Tuya is great to know, that helps us a lot when planning support.
Regarding the touch experience: in our latest version, we’ve introduced a Control panel designed for touch devices (please see the attached screenshot). This is a temporary solution to improve usability on phones and tablets.
If you don’t see the control icon in the bottom bar, please make sure your add-on is updated to the latest version.
We agree that touch interaction is very important, and improving it is definitely on our roadmap. We’ll continue refining the experience and adding more touch-friendly features in future updates.
Thanks again for your feedback![image: cff316b0-19f7-40fb-adae-3d6de016e816-image.png]
]]></description><link>https://forum.zircon3d.com/topic/41/slider-button-for-shades</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/41/slider-button-for-shades</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Fri, 13 Mar 2026 06:41:43 GMT</pubDate></item><item><title><![CDATA[cannot find heaters or import them]]></title><description><![CDATA[@lina-sayeb Hi,
At the moment, Zircon3D doesn’t support importing external 3D models (such as .gltf files) yet.
For now, you have a couple of options:
1.  Use the existing Air Conditioner model
You can place the current Air Conditioner object in the scene as a visual placeholder for the heater.
2.  Add the real device from Home Assistant
If the heater is a device in Home Assistant, you can:

Open the Monitoring tab
Find your heater / temperature entity
Drag and drop it onto the floorplan

It will be placed in the scene as a sensor, and you’ll still be able to see all the monitoring data associated with it.
We know that allowing users to add custom objects is a useful feature, and it’s something we plan to improve in the future.
If you have any other questions while working on your project, feel free to ask, happy to help!
]]></description><link>https://forum.zircon3d.com/topic/38/cannot-find-heaters-or-import-them</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/38/cannot-find-heaters-or-import-them</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Fri, 06 Mar 2026 02:01:23 GMT</pubDate></item><item><title><![CDATA[Unable to load floor plans after leaving editor.]]></title><description><![CDATA[@keiflab Glad to hear it’s working after the update, thanks for letting us know!
]]></description><link>https://forum.zircon3d.com/topic/33/unable-to-load-floor-plans-after-leaving-editor.</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/33/unable-to-load-floor-plans-after-leaving-editor.</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Fri, 23 Jan 2026 23:39:24 GMT</pubDate></item><item><title><![CDATA[401 Unauthorized every time I load]]></title><description><![CDATA[Hi David,
This is unfortunately a known issue related to a Home Assistant API called ingress, which allows our add-on’s UI to communicate with its backend.
It appears that the ingress channel is only fully activated after the add-on UI has been opened at least once from Home Assistant. If the UI is accessed via a web card before that initial opening, Home Assistant may raise this error.
Workaround
As a workaround, our add-on also exposes port 11200, which bypasses Home Assistant’s ingress proxy entirely.
For example, instead of using this URL:
http://homeassistant.local:8123/api/hassio_ingress/ym-tlrzEEeGSTSNCz7up0Gf3uqHboBU5NGFvBfH7AMY/offline/viewer/?group=haEBrqFXAEIs&amp;project=sLVclZKQrCvP#cam&amp;p=0.00,0.00,0.00&amp;h=40.11&amp;v=39.56&amp;z=400.00|dsp&amp;fs=1.00&amp;fd=tc&amp;wc=1.00&amp;wd=t&amp;od=tc&amp;thm=auto|viz&amp;layer=rkqaX00R
You can replace:
:8123/api/hassio_ingress/ym-tlrzEEeGSTSNCz7up0Gf3uqHboBU5NGFvBfH7AMY
with:
:11200
So it becomes:
http://homeassistant.local:11200/offline/viewer/?group=haEBrqFXAEIs&amp;project=sLVclZKQrCvP#cam&amp;p=0.00,0.00,0.00&amp;h=40.11&amp;v=39.56&amp;z=400.00|dsp&amp;fs=1.00&amp;fd=tc&amp;wc=1.00&amp;wd=t&amp;od=tc&amp;thm=auto|viz&amp;layer=rkqaX00R
Additional notes
Home Assistant ingress has caused several issues beyond this one—some users have also reported unstable connections. Accessing Zircon3D directly through port 11200 is generally more stable and can help avoid these ingress-related problems.
It’s possible that the Home Assistant team will improve the ingress proxy in the future. Until then, this is currently the most reliable workaround.
Please give this a try and let us know if it works for you.
Thanks in advance,
Chris
]]></description><link>https://forum.zircon3d.com/topic/32/401-unauthorized-every-time-i-load</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/32/401-unauthorized-every-time-i-load</guid><dc:creator><![CDATA[chris]]></dc:creator><pubDate>Fri, 16 Jan 2026 20:48:58 GMT</pubDate></item><item><title><![CDATA[Disable click & drag]]></title><description><![CDATA[Thanks for the question! Our controls on mobile and tablet still need improvement, and we’re planning to refine the touch interaction experience in future updates.
For now, you can try creating a top-view camera angle, which is much easier to use on mobile/tablet and reduces accidental click-and-drag actions.
Here’s how to create a custom view, please check the video at 5:03:  https://youtu.be/tm3IbnAiQzA
Feel free to share more feedback, it really helps us improve the mobile experience!
[image: image.png]
]]></description><link>https://forum.zircon3d.com/topic/26/disable-click-drag</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/26/disable-click-drag</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Mon, 01 Dec 2025 07:33:31 GMT</pubDate></item><item><title><![CDATA[[From Old Forum] Cannot find my sensors]]></title><description><![CDATA[@Hacker182
Hi,
We’ve released an improvement along with a new debug tool in Zircon3D v2.0.6 (2026-01-11).
Please upgrade the Zircon3D Proxy add-on to this version, it should be more stable, as we’ve enhanced the WebSocket connection handling.
What’s new in v2.0.6:

Improved WebSocket stability for unreliable or high-latency network environments
Added a built-in log viewer to both the Designer and Viewer for easier debugging

If the connect/disconnect issue happens again, please do the following:

When you see the Wi-Fi / connection icon toggling between connected and disconnected
Click the icon to open the connection panel
Click the Debug Info icon
Export the log information and send it to us

I’ll attach a screenshot to show exactly where to find this option.
Thanks again for your patience and for helping us track this down, the new debug data will make it much easier for us to identify what’s happening if the issue persists.
[image: 1efed2ef-78b1-4925-a9ef-15409ce15058-image.png]
]]></description><link>https://forum.zircon3d.com/topic/23/from-old-forum-cannot-find-my-sensors</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/23/from-old-forum-cannot-find-my-sensors</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Wed, 05 Nov 2025 22:00:25 GMT</pubDate></item><item><title><![CDATA[[From Old Forum] Entities in Home assistant not appearing]]></title><description><![CDATA[Entities in Home assistant not appearing - General - Zircon3D Community.pdf
]]></description><link>https://forum.zircon3d.com/topic/22/from-old-forum-entities-in-home-assistant-not-appearing</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/22/from-old-forum-entities-in-home-assistant-not-appearing</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Wed, 05 Nov 2025 21:59:33 GMT</pubDate></item><item><title><![CDATA[[From Old Forum] Home Assistant OS options]]></title><description><![CDATA[Home Assistant OS options - Feature Request - Zircon3D Community.pdf
]]></description><link>https://forum.zircon3d.com/topic/21/from-old-forum-home-assistant-os-options</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/21/from-old-forum-home-assistant-os-options</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Wed, 05 Nov 2025 21:58:43 GMT</pubDate></item><item><title><![CDATA[[From Old Forum] How to add custom sensor data to Zircon3D]]></title><description><![CDATA[How to add custom sensor data to Zircon - General - Zircon3D Community.pdf
]]></description><link>https://forum.zircon3d.com/topic/20/from-old-forum-how-to-add-custom-sensor-data-to-zircon3d</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/20/from-old-forum-how-to-add-custom-sensor-data-to-zircon3d</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Wed, 05 Nov 2025 21:57:29 GMT</pubDate></item><item><title><![CDATA[[From Old Forum] Sensors from home assistant to Zircon3D]]></title><description><![CDATA[Sensors from home assistant to Zircon3D - General - Zircon3D Community1.pdf
]]></description><link>https://forum.zircon3d.com/topic/15/from-old-forum-sensors-from-home-assistant-to-zircon3d</link><guid isPermaLink="true">https://forum.zircon3d.com/topic/15/from-old-forum-sensors-from-home-assistant-to-zircon3d</guid><dc:creator><![CDATA[Tami Liu]]></dc:creator><pubDate>Wed, 05 Nov 2025 14:29:23 GMT</pubDate></item></channel></rss>